B2B Online (past event)
May 04 - 06, 2015
Contact Us: 1.888.482.6012
Day One of Main Conference Program
07:00 - 08:00 Registration & Breakfast
08:00 - 08:05 Opening Remarks
08:05 - 08:15 Chairperson’s Address
08:15 - 08:35 Integrating Social Media Into A 120 Year-Old Company
What It’s All About
Suzanne Lavin, Vice President of Corporate Marketing at UL, believes that “great brands are built by great teams who successfully marry corporate strategy and brand strategy with change management.” As part of defining UL’s brand strategy and brand architecture, Suzanne has launched a social media initiative leveraging its iconic nature to build the business globally. This session will take a closer look at what Suzanne did to foster change and encourage social media adoption across a 120 year-old company of engineers.
What’s In It For You
UL LLC
Suzanne Lavin, Vice President of Corporate Marketing at UL, believes that “great brands are built by great teams who successfully marry corporate strategy and brand strategy with change management.” As part of defining UL’s brand strategy and brand architecture, Suzanne has launched a social media initiative leveraging its iconic nature to build the business globally. This session will take a closer look at what Suzanne did to foster change and encourage social media adoption across a 120 year-old company of engineers.
What’s In It For You
- Making the business case for a well-established organization to begin using Facebook, Twitter and LinkedIn
- Exploring how to leverage social media to reach beyond your “natural audience” influence C-suite executives and key decision-makers
- Leveraging social media to deliver tailored, customized content to key influencers
- Centralizing your social media capabilities to improve the tracking and effectiveness of your campaigns
Suzanne Lavin
Vice President, Creative Services and Digital MarketingUL LLC
08:35 - 08:55 Fostering Collaboration And Communication Between Marketing And Sales to Better Align Your Lead Generation Efforts With Revenue Production
What It’s All About:
In today’s world, B2B marketing executives are consistently asked to identify how their efforts will drive revenue to the sales teams and organization that they support. While it seems like a simple task, this can be difficult if your efforts are not tied to a process that allows you to track revenue production and effectiveness, especially when sales teams may not have a vested interest in sharing this information. In this session, Monique Mahler will explain how she built a team and set of procedures from the ground up that ensures that new business revenue can be tied to each and every campaign and how a culture has been created between the sales and marketing teams that fosters a joint celebration of “winning”and encourages consistent communication and collaboration.
What’s In It For You:
In today’s world, B2B marketing executives are consistently asked to identify how their efforts will drive revenue to the sales teams and organization that they support. While it seems like a simple task, this can be difficult if your efforts are not tied to a process that allows you to track revenue production and effectiveness, especially when sales teams may not have a vested interest in sharing this information. In this session, Monique Mahler will explain how she built a team and set of procedures from the ground up that ensures that new business revenue can be tied to each and every campaign and how a culture has been created between the sales and marketing teams that fosters a joint celebration of “winning”and encourages consistent communication and collaboration.
What’s In It For You:
- Learn how to develop a marketing & operations team focused solely on driving new business revenue with an emphasis on joint “wins”
- Measure and maximize your lead generation through this connectivity
- Identify opportunities for your organization to foster this type of collaboration
08:55 - 09:15 Your Customers Expect an eCommerce Experience like Grainger or AmazonSupply. If You Don’t Measure Up, You Should Hear This…
09:15 - 09:35 Leveraging A Wholesaler In The Online B2B Space
09:35 - 09:55 Case Study: Driving Brand Awareness Through Content Marketing
What It’s All About:
“57% of the purchase decision is complete before a customer even calls a supplier.” (Corporate Executive Board) and “67% of the buyer’s journey is now done digitally.” (SiriusDecisions). Although these stats do not discount the value of a company’s salesforce, they do highlight the need for brands to publish content focused on their audiences’ needs and digital experiences as they educate themselves throughout their customer journey.
What’s In It For You:
“57% of the purchase decision is complete before a customer even calls a supplier.” (Corporate Executive Board) and “67% of the buyer’s journey is now done digitally.” (SiriusDecisions). Although these stats do not discount the value of a company’s salesforce, they do highlight the need for brands to publish content focused on their audiences’ needs and digital experiences as they educate themselves throughout their customer journey.
What’s In It For You:
- Understanding the benefits of a content marketing strategy that amplifies your firm’s brand voice and positions your key professionals as thought leaders
- Examples of how companies can amplify their brand voice through various channels and expand their reach
- Curating the firm’s thought leadership content with external digital media partners
09:55 - 10:15 Prioritizing And Building A Business Case For Your B2B eCommerce Initiatives
10:15 - 10:45 Morning Refreshment & Networking Break
10:45 - 11:30 Panel: How Do We Help the Buyer Buy Rather Than Focusing on Helping the Seller Sell?
What It’s All About:
As budgets tighten and your competition grows, it’s becoming increasingly difficult to get your potential customers to click the purchase button. There are multiple reasons why your potential
customer will leave your site without a purchase, but perhaps the most alarming is that he or she cannot justify the decision to management. This panel will cover the challenges of B2B eCommerce and explore methods for making it easier for your customers to buy.
What’s In It For You:
- Position yourself in your customers’ shoes and understanding the obstacles they face during the purchasing cycle
- Learn how to you can make it easier for your customers to achieve buy in on purchasing decisions
- Understand how you can help your customers find the internal resources they need to buy your services or goods
Steve Max
eBusiness DirectorAirgas
11:30 - 12:15 Big Data & B2B Analytics Panel: Honing Your Competitive Edge By Processing Real-Time Customer Information More Efficiently
What It’s All About
Most executives are facing a deluge of data that can paralyze their marketing automation efforts. This panel discusses how today’s marketers can realize cost savings, process improvements and a competitive advantage by deploying a well thought out data analytics plan.
What’s In It For You
Most executives are facing a deluge of data that can paralyze their marketing automation efforts. This panel discusses how today’s marketers can realize cost savings, process improvements and a competitive advantage by deploying a well thought out data analytics plan.
What’s In It For You
- Look Before You Leap: Establishing a data analytics strategy that aligns with your organizational goals
- Finding the value in intra-departmental collaborative relationships to share responsibility of data quality and processing
- Leveraging social media data in the processing of real-time customer information
- Delivering a more customized experience for your customers through real-time data processing
12:15 - 13:15 Interactive Morning Roundtable Discussions - Session 1
This session of interactive roundtable sessions enables participants to share some of the successes, war stories and key takeaways that they’ve accumulated from attempts at innovation. You cannot innovate in the marketing space unless you’re willing to fail. You can, however, reduce the chance for failure by learning from your industry peers.
*Please note: Each roundtable session includes options for both early adopters and novice marketing executives.
Accenture Analytics
*Please note: Each roundtable session includes options for both early adopters and novice marketing executives.
Session 1:
• Financial Services Focus: Best Practices for Marketing Excellence
• Exploring How Content Can Drive Your Lead Nurturing Efforts
• How Do You Define a Sales-Qualified Lead?
• Comparing & Contrasting Your Lead Qualification and Scoring Techniques
• How Do We Help The Buyer Buy Rather Than Focusing On Helping The Seller Sell?
• In Depth: Making it Easier to Buy: Improving Global Functionality Across Your eCommerce Operations
• In Depth: Your Customers Expect an eCommerce Experience like Grainger or AmazonSupply. If You Don’t Measure Up, You Should Hear This…
• In Depth: Planning For a Seamless Switch From a Homegrown eCommerce ERP to an Externally Built Solution
• In Depth: Prioritizing And Building A Business Case For Your B2B eCommerce Initatives
Moderators include:
Justin E. King, B2B Commerce Strategist, Oracle
Linda Taddonio, Chief eCommerce Strategy Officer, InSite Software
Steven Howard, Partner, Digital & Customer Experience Marketing Strategy, Industrial Sector, IBM
Brad Martell, General Manager & Vice President, Zeon Solutions
Shannon Holgate, Manager, Customer Experience Architects, North America, Oracle
Greg Wyckoff, Marketing Solutions Consultant, Demandbase
Steven Howard
ExecutiveAccenture Analytics
12:15 - 13:15 Interactive Morning Roundtable Discussions - Session 2
This session of interactive roundtable sessions enables participants to share some of the successes, war stories and key takeaways that they’ve accumulated from attempts at innovation. You cannot innovate in the marketing space unless you’re willing to fail. You can, however, reduce the chance for failure by learning from your industry peers.
*Please note: Each roundtable session includes options for both early adopters and novice marketing executives.
*Please note: Each roundtable session includes options for both early adopters and novice marketing executives.
Session 2:
• Financial Services Focus: Overcoming Regulatory & Industry Restraints
• How to Best Develop & Fine Tune Your Content Machine
• How Can You Increase Production of Qualified Leads?
• Best Practices For Working With Internal & External IT Partners
• How To See Your Company As Your Customers See You Through Customer Journey Mapping
13:15 - 14:15 Lunch For All Attendees
Stream A: Fortune 1000 Focus
14:15 - 14:25 Chairperson’s Afternoon AddressStream B: Small To Midsized Company Focus
14:15 - 14:25 Chairperson’s Afternoon AddressStream B: Small To Midsized Company Focus
14:25 - 14:45 Determining How to Achieve Your SEO Goals through Content Generation
…or now that I have this awesome eCommerce store, how do I get a ton of content for cheap?!?
What It’s All About:
Now that you have built your ecommerce store and site, start creating as much content as possible – to increase your site’s organic relevance by adding unique product descriptions and to keep site visitors engaged by providing rich assets for them to learn about your products and your company. You don’t have to have a huge content budget in order to deliver quality information to your site visitors, making them happy and at the same time increasing your site’s relevancy in the search engines.
What’s In It For You:
What It’s All About:
Now that you have built your ecommerce store and site, start creating as much content as possible – to increase your site’s organic relevance by adding unique product descriptions and to keep site visitors engaged by providing rich assets for them to learn about your products and your company. You don’t have to have a huge content budget in order to deliver quality information to your site visitors, making them happy and at the same time increasing your site’s relevancy in the search engines.
What’s In It For You:
- Utilize the awesome ‘Micro-Gig” communities to put together unique videos, images, assets and educational pieces
- Outsource creative writing by building a good team with a content partner
- Maximize the content you can get from your partners
- Sign up for marketing “groupons” and monthly cloud based software tools that save a bunch
Stream A: Fortune 1000 Focus
14:25 - 14:45 At the Intersection of Marketing & Technology: CMO/CIO Collaboration Strategies to Maximize Impact- Every aspect of marketing — from brand, experience design and demand generation, to content marketing, analytics and measurement — is affected by technology.
- Marketers now carry the burden of understanding technology's impact on their business, the entire customer experience, and leading innovation within their enterprises, not simply following a course set by their IT department.
- To stay relevant, marketers need to find ways to collaborate more effectively with I.T., in order to leverage emerging technologies and platforms.
- Understand why it’s important to have tech-savvy internal liaisons between marketing/communications and I.T.
- Realize how to improve collaboration between marketing and IT to deliver solutions that are relevant, functional, and engaging.
Stream A: Fortune 1000 Focus
14:45 - 15:25 Panel: Optimizing The Lead Engagement Funnel By Removing Friction
What It’s All About
Your marketing efforts have generated a high click-through rate, delivered content that the customers are eating up and your metrics have never been higher. This panel explores how marketing executives can minimize noise and deliver highly qualified leads.
What’s In It For You:
• Maximize your budget dollars by finding an optimal SEM strategy
• Learn strategies to improve your online presence as a lead generator
• Find metrics that align with your product sales and customer buying cycles
• Expand upon your knowledge of prospective customers and ability to pre-qualify your sales leads
Vitec Videocom
Your marketing efforts have generated a high click-through rate, delivered content that the customers are eating up and your metrics have never been higher. This panel explores how marketing executives can minimize noise and deliver highly qualified leads.
What’s In It For You:
• Maximize your budget dollars by finding an optimal SEM strategy
• Learn strategies to improve your online presence as a lead generator
• Find metrics that align with your product sales and customer buying cycles
• Expand upon your knowledge of prospective customers and ability to pre-qualify your sales leads
Marie San Pietro
Director, Americas, Customer & Channel MarketingVitec Videocom
Stream B: Small To Midsized Company Focus
14:45 - 15:25 Panel: Realizing The True Value Of Your Social Media Outreach Program
What It’s All About:
While social media seems relatively new in the B2B space, many organizations have been actively using these alternative outlets to distribute messaging since the early days of Yahoo! User Groups. This panel takes a closer look as to how marketers from a cross section of industries are using social outreach and how they are finding additional resources through increasing internal support.
Establishing a historical perspective of social media in the B2B arena
What’s In It For You:
While social media seems relatively new in the B2B space, many organizations have been actively using these alternative outlets to distribute messaging since the early days of Yahoo! User Groups. This panel takes a closer look as to how marketers from a cross section of industries are using social outreach and how they are finding additional resources through increasing internal support.
Establishing a historical perspective of social media in the B2B arena
What’s In It For You:
- Defining the real value of pure social media as a critical component of your core toolbox
- Reframing the social media discussion to secure buy-in from your internal clients, including sales teams and executive staff
- Realizing ROI: Developing a social strategy that supports marketing initiatives as a whole
Stream B: Small To Midsized Company Focus
15:25 - 16:05 Panel: Positioning Your Marketing Operations Ahead Of Evolution In The B2B Multichannel Arena
What It’s All About:
Creating a unified customer experience by developing detailed customer and prospect knowledge and leveraging that to share relevant content across multichannel venues is becoming a top priority for B2B marketers. This panel session explores how you can better position your marketing operations to capitalize off of the evolving approach to B2B communications.
What’s In It for You:
Creating a unified customer experience by developing detailed customer and prospect knowledge and leveraging that to share relevant content across multichannel venues is becoming a top priority for B2B marketers. This panel session explores how you can better position your marketing operations to capitalize off of the evolving approach to B2B communications.
What’s In It for You:
- Creating a holistic approach to online and offline marketing efforts
- Leveraging email databases to target customers via social channels
- Understanding how delivering and targeting digital content can mirror traditional channels
- Shifting from context based targeting to individual level targeting.
Stream B: Small To Midsized Company Focus
15:25 - 16:05 Engaging Customers and Prospects with Transformative Digital Marketing16:05 - 16:25 Afternoon Refreshment & Networking Break
16:25 - 16:40 2014 B2B Multichannel Industry Benchmark Study
16:40 - 17:00 Case Study: What Minimus.biz Learned During Its Expansion Into The B2B Arena
What It’s All About:
As one of the founders of Minimus.biz, Paul Shrater recently found that his wholesale profits were surpassing those on the retail side of his business, which offers “mini” products by the case along with a fulfillment division to do warehousing and pick/pack fulfillment for other companies. This session will cover what Paul learned as he transitioned a strictly B2C business into one that caters to both markets.
What’s In It for You:
- Pairing your B2B eCommerce operations with additional sales support to cater to the unique needs of your corporate clients
- Understanding the importance of developing customized online content and pages for specific B2B populations
- Developing internal software to better manage inventory level
- Gaining insight as to what the B2B community can learn from the B2C space from an eCommerce executive active in both markets
17:00 - 17:45 IT & Marketing Panel: To What Extent Will Technology Continue To Shape The Ideal Skill Set Of Tomorrow’s Marketing Executive?
What It’s All About:
The role of today’s marketing executive is quickly transforming before our eyes. Whereas responsibility for marketing infrastructure and systems has previously fallen on the shoulders of IT departments, today’s savvy marketing executives are seizing an opportunity to make themselves invaluable to their companies by taking on a dual role. This panel features marketing executives who help drive technology forward in their hybrid roles.
What’s In It For You:
The role of today’s marketing executive is quickly transforming before our eyes. Whereas responsibility for marketing infrastructure and systems has previously fallen on the shoulders of IT departments, today’s savvy marketing executives are seizing an opportunity to make themselves invaluable to their companies by taking on a dual role. This panel features marketing executives who help drive technology forward in their hybrid roles.
What’s In It For You:
- Hear firsthand how marketing executives have improved their knowledge around technology
- Find the careful balance between taking ownership of marketing technology initiatives and biting off more than you can chew
- Serve as a liaison and establish a clear communication plan between your marketing and IT teams
- Learn what skills are the biggest priorities for tomorrow’s marketing technology executive